Service Standards and Testimonials

We believe that every person deserves to enjoy their coffee. Our goal is to delight you! To that end, we absolutely guarantee that you will enjoy the coffee you purchase from us. If, for any reason, the coffee you receive is not absolutely delicious, please call us immediately at 781-391-2255 and we will correct the problem.

We maintain the highest possible service standards and are proud of our good record.
Click here for detailed information about our shipping, data security, and satisfaction policies.

Still not convinced?

Read these testimonials from our happy customers!

"The order has arrived --- and we are delighted to have it. We hand-carried back five packets from Hanoi earlier this month - the gifts have been the hit of the year, so we are now re-stocked and will continue to spread the good word about the fabulous coffee from Vietnam - that matches the grand experience we had there.
-- Mena B., IL

"Len, The order arrived today and it looks beautiful! Thanks so much for the quick response and excellent customer service along the way. I look forward to ordering from you again and will be recommending your company to everyone I know! Sincerely, "
-- Nicholas J., AZ

"Thank you. Also wanted to let you know that the G7 instant I bought for my daughter is really good. I am going to place an order for more."
-- Michael D., CA

"Hey -- Managed to get to the post office Friday and there it was, my coffee. Its been rockin my world ever since. Thanks again for helping sort it out (not to mention importing it in the first place!)"
-- Dave C., NY

"Thank you so much for the unexpected bonus - what a nice gesture. I'm sure I will enjoy the Nacha coffee. To be completely honest, I have never heard of your coffees until just today when for some reason, I needed to find out how to make Vietnamese coffee. Must be kismet! I live in coffee country (Seattle) but pho is just as plentiful. Around here, there is at least 1 Starbucks and 1 pho restaurant within a 2 block radius. So I went to the neighborhood Viet Wah and tried not to gasp at the row upon row of Folgers - I didn't realize it was still around - and found a package of Trung-Nguyen Gourmet Blend. That's all the Vietnamese coffee there was and it went into my basket along with the required sweetened condensed milk. Anyway, that shopping expedition is what led me to your site and the rest, as it's been said, is history - lol!"
-- Rosario M., Seattle, WA

"Dear Len-san,
It is my pleasure to inform you that the parcel is arrived at my house this afternoon without any trouble. Thank you for your utmost cooperation to prepare information of transportation. After I bought your coffee in Ho Chi-Min last year, all of my family member do not forget the nice taste and smell of the coffee. I hope you may distribute Vietnam coffee in the future. Thank you very much again for your cooperation. Best Regards,"
-- Takuma K., Tokyo

"Hi, I was just checking out your website and noticed you have the G7 instant coffees. I love them! I mix one of the coffee-cream-sugar ones plus one black coffee ones with some chocolate milk and shake it well (since it's cold milk) and add it to a big cup of ice. It's awesome. Saves me money from not buying iced lattes at drive-thru coffee places like Dunkin Donuts and Starbucks! Also, I've tried the instant Starbuck coffees and they are horrible. Yours is much better and fresher and pours better from packet and a lot less expensive. Just wanted to tell you I'm so pleased with these 2 instant products I've tried."
-- Trish T.

"Thank you....I am looking forward to receiving our order. I was just introduced to your coffee last week and my wife and I have already finished the 16 oz of whole beans we were given as a gift. I think you have a terrific product. Best regards,"
-- Rafe M., MO

"I was planning to write to you to let you know our order arrived yesterday. I don't think I've ever had a transaction shipped so fast. It seemed as though I put my mouse down & the doorbell rang. Thanks kindly for your good work. I will be back & recommend your company to all. Cheers."
-- Lynne S., PA

"Len: Your shipping confirmation note is a bit late. The coffee arrived early this afternoon even though we ordered it just yesterday! Once again, fantastic service."
-- Ed G., NY

"I just want to thank you for having the best coffee I have ever drank. I have turned many of my friends and family on to your business. I have not had a bad coffee from your company, keep up the great prices and coffee."
--Thanks, Dan K., TX

"Thanks! I don't know what I'd do without you guys! I spent a lot of time working in Vietnam over the last few years and every time I went I would fill my suitcase with as much Trung Nguyen as I could to bring back to the states. I always ran out before my next trip back to Vietnam. Now I don't travel to Vietnam any longer but I can't go back to drinking regular coffee! My Vietnamese friends were suprised to learn that I could find it online in the US! Also they were suprised to see that the weasel blend is cheaper on your site than in Vietnam!!
- K. G., PA

"I just received my order today. I just wanted to tell you how happy I am to receive the coffee before the weekend. I was out. I have guests coming this weekend and I would have cancelled them if I didn't get the coffee!"
--Anne D., VA

"Just want to let you know that I picked up your coffee on a whim... and it is FABULOUS. I had to read and re-read the ingredients and check your Website to believe that it doesn't include sugar---it is so sweet and delicious. I drink it with soy milk, but I've loved it black as well. I've been a coffee drinker for over 40 years and live in the coffee capital of the United States, and the other roasts don't hold a candle to yours. Thanks for a great product."
- I. D., Seattle

"I was introduced to G7 from my dad's girlfriend who is Chinese. I didn't think I would like "instant" coffee but I liked this. My Dad went and bought me a box in Seattle before we left for home in Moses Lake which is a very small town and is not available here. So when that ran out, I had my college-age son put in a Google search for G7 and your site is the one that popped up and we ordered thru his email. (When I told my Dad I had ordered more coffee, he gifted me with a Cuisinart Electric Tea Kettle to ease my hot water needs (we use that thing all the time for G7, tea, oatmeal etc.)... It made me excited to try your Vietnamese coffee style with your new and improved Phin - no filters -yea! I've always liked the idea of an individual cup of sweet, intense coffee but haven't the opportunity to try it and I am not a Starbucks fan. I am a tea lover as well and am intrigued with the Jasmine and Dragonflower that is the actual flower that can then be displayed, I'm awed! I usually prefer a black tea but I will be back to try some of these as well."
- J. F., WA

"Thanks a lot! Love your "cafe chon" [Legendee]. Had it in Vietnam 10 years ago."
--W., TX

"Hi Len. I started drinking the Trung Nguyen brand when I was in Vietnam in Jan 2008. I brought some back and when I ran out I found you. I also brought back a couple of the individual brew baskets but now I brew it with a melitta #4 drip brewer. I boil the water, let it cool a bit, get the grounds wet with the first splash of water and then run it through slow. I like the #2 blend as an iced coffee but it is all good. .... This year when I revisit I am doing a motorcycle tour through the central highlands where the big coffee production is done. Thanks for the good service."

-- Al F., NY

"Thanks! I lived in [Vietnam] for 5 months this last year and returned not able to live without the coffee!!!"
--Fr Francis, SC

"Len, Thanks for the prompt service. As you can see by my 3rd order, you have a new customer. I'm sure the extra beans will not last long. Have a great day. Again, Thanks."
--Tom, NY

"Package arrived today. Many thanks for quick delivery. All my friends love your coffee and they all get instructions on how to get it. Hope it brings many sales for you."
--J. G., CA

"My uncle, by way of my father got me hooked on this great coffee. I started a coffee club for it at my office. Thanks."
--Nathaniel M., MSW, MA

"Thanks Len! I just returned from six weeks in Vietnam and am thrilled to find a domestic source for the coffee. There's nothing in the world quite like it."

"I am so glad to find a source in the US to buy my Viet Nam coffee. My husband travels to Viet Nam on business twice a year and brings coffee back but I need an order source here at home."
--Robin A.

"Len, I'm glad to see you added Hawaii. I made my last cup of the previous order today, so I have to have more. You were right about how wonderful this coffee is. Best regards,"
--Martin E., HI

"Ever since I had the real thing in Vietnam, I have been looking for Trung Nguyen beans for my home. I managed to find some packaged beans that were exceptionally fresh and moist while in Japan at a Trung Nguyen store, but when I found a similar package at a supermarket in the US, it was dried-out and quite old... Thanks so much for your assistance in finding my coffee-nirvana. =) "
--Shane B.

"I travel to Vietnam at least once a year. I learned to really love the TN coffee varieties. Although I generally purchase what I need while in the country, I was interested to find out if anyone online had discovered this coffee and had it for sale. Glad to see someone has done so, great web site and good information. Regards,"
-- Brad M., MI

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